I found a $49.99 charge on my credit card from an app subscription I never signed up for. It says Apple or Google. How do I get a refund?
This is usually a subscription you accidentally activated during a free trial or through a family member's device sharing. First, identify the charge. For Apple charges: open Settings on your iPhone, tap your name at the top, then Subscriptions to see all active subscriptions. Cancel any you do not recognize. To request a refund, go to reportaproblem.apple.com, sign in, find the charge in your purchase history, and select Request a Refund. Choose I Did Not Authorize This Purchase as the reason. Apple typically responds within 48 hours and refunds are common for first-time requests. For Google Play charges: open play.google.com/store/account/subscriptions to see active subscriptions. Cancel unwanted ones. For refunds, go to play.google.com/store/account/orderhistory, find the charge, and click Request a Refund. Google processes refund requests within 1 to 4 business days. If the charge is truly fraudulent (you never subscribed and no one on your account did), contact your credit card company and dispute the charge as unauthorized. They will issue a temporary credit while investigating. Also enable purchase authentication on your device: for Apple, require Face ID or password for every purchase in Settings, then your name, then Media & Purchases.
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