Someone hacked my Facebook account and changed the email and password. I can't log in or reset the password. How do I get my account back?
When a hacker changes both your email and password, the standard password reset will not work because it sends the reset link to the hacker's email. Go to facebook.com/hacked from a different device and click My Account Is Compromised. Enter your email address or phone number that was originally associated with the account. Facebook will try to verify your identity — you may be asked to identify friends in photos, provide an ID, or confirm other personal details. If you recently received an email from Facebook saying your email was changed (look for noreply@facebookmail.com), open that email and click the link that says If You Did Not Request This Change, Secure Your Account Here. This sometimes works even after the email has been changed because the link references your original credentials. If none of that works, go to facebook.com/login/identify and follow the identity verification process. Facebook may ask you to upload a photo of your government-issued ID. The review process takes 1 to 3 business days. While waiting, report the compromised account to Facebook and warn your friends not to click any links or send money to the hacked account — scammers often message your contacts pretending to be you.
