Home/Questions/Tech Support
B
Barbara J.
Charlotte, NC · April 15, 2026
Tech Support

My Samsung smart TV was working fine on WiFi but suddenly can't connect anymore. It sees the network but says unable to connect.

HBE
HelpByExperts Research Team
Editorial Research Team
Verified Editorial

Smart TVs are notorious for losing WiFi connections, especially after router changes or TV software updates. Start by going to Settings, General, Network, Network Status on your Samsung TV and try the Network Reset option. This clears stored credentials and lets you start fresh. Enter your WiFi password again carefully — smart TV remotes make it easy to mistype passwords. If that does not work, try a full TV reset of network settings: go to Settings, General, Reset Network Settings, confirm, then set up WiFi again from scratch. Another common fix is to change your router's security protocol. Some older Samsung TVs have trouble with WPA3 — if your router recently updated and switched to WPA3, change it back to WPA2 in your router settings. Also try assigning a static IP address to your TV: in the TV network settings, switch from DHCP to Manual and enter an IP address like 192.168.1.200, subnet 255.255.255.0, gateway matching your router IP, and DNS 8.8.8.8. This prevents IP conflicts that sometimes cause smart TVs to drop connections.

👍 83 people found this helpful·Answered April 15, 2026
✎ About this answer
This answer is curated research by the HelpByExperts editorial team, reviewed for accuracy and clarity. For personalized advice in regulated fields (legal, medical, tax, financial), consult a licensed professional in your jurisdiction. To chat with a verified expert, start a session for $3 →
Was this helpful?
83 found this helpful

Need personalized advice? Chat with an expert for $3.

Our verified experts will provide personalized advice for your specific situation.

Average response time: under 2 minutes · Money-back guarantee

Chat with an Expert — $3 →

Related Questions

My WiFi drops every 10 to 15 minutes and I have to reconnect. This started happening last week with ...
Answered by HelpByExperts Research Team · 94 helpful
Netflix stopped working on my smart TV. It either won't open or gets stuck on the loading screen. Ot...
Answered by HelpByExperts Research Team · 80 helpful
My Roku TV says No Signal on every HDMI input. I've tried different cables and different devices. No...
Answered by HelpByExperts Research Team · 62 helpful
My laptop gets extremely hot and randomly shuts down after about 30 minutes of use. The fan is runni...
Answered by Shaun Cain · 92 helpful
My WiFi keeps disconnecting every 10-15 minutes on my Windows 11 laptop. My phone stays connected fi...
Answered by HelpByExperts Research Team · 78 helpful

Related Tech Support Guides

HelpByExperts WiFi troubleshooting guide with router setup tips
WiFi Not Connecting? 8 Fixes That Actually Work
7 min read
HelpByExperts computer speed optimization guide for slow PCs and Macs
Computer Running Slow? 10 Ways to Speed It Up
8 min read
HelpByExperts Windows blue screen of death BSOD troubleshooting guide
Blue Screen of Death (BSOD): Causes and How to Fix It
7 min read
HelpByExperts malware removal and computer virus protection guide
How to Remove a Virus from Your Computer (Complete Guide)
8 min read
← All questionsTech Support ServiceBlogContactPrivacy