Netflix stopped working on my smart TV. It either won't open or gets stuck on the loading screen. Other apps work fine.
When Netflix stops working but other apps are fine, the Netflix app data is corrupted and needs to be cleared. The steps vary by TV brand but the general process is: go to Settings, Apps, find Netflix, select Clear Cache first and try again. If still broken, go back and select Clear Data (this will sign you out of Netflix and you will need to log in again). If your TV does not show those options, uninstall Netflix entirely and reinstall it from your TV's app store. For Samsung TVs, go to Settings, Support, Device Care, Manage Storage, find Netflix, and delete it, then reinstall from the Samsung App Store. For LG TVs, hold the Netflix icon on the home screen, select Uninstall, then find it again in the LG Content Store. Also make sure your TV's firmware is updated: Settings, Support, Software Update. Outdated TV software often causes app compatibility issues. If Netflix works on your phone and computer but not the TV, try connecting the TV to the internet via ethernet cable instead of WiFi to rule out a network issue. If none of these work, try signing out of Netflix on all devices (netflix.com/SignOutOfAllDevices) and then signing back in only on the TV.
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