I paid a contractor $4,500 to remodel my bathroom. The tile work is crooked, the grout is cracking after 2 weeks, and he will not come back to fix it. What can I do?
You have several options. First, document everything thoroughly. Take photos and videos of the defective work, save all receipts and the contract, and keep records of all communication with the contractor. Get a written assessment from another licensed contractor detailing the defects and the cost to repair them properly. Send the original contractor a formal demand letter via certified mail requesting that they either return to fix the work within 14 days or provide a refund of the amount needed to fix the defects. Reference your contract and any warranty provisions. If the contractor ignores your demand letter, you can file a complaint with the Florida Department of Business and Professional Regulation if they are licensed. You can also file in Small Claims Court for up to $8,000 in Florida. If the amount exceeds small claims limits, consult with a consumer protection attorney who may take the case on contingency. Additionally, file complaints with the Better Business Bureau and leave honest reviews on Google and Yelp. Many contractors will respond to public accountability when they ignore private requests.
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