Amazon Package Stolen? How to Get a Refund or Replacement
Your Amazon delivery photo shows it was delivered but the package is gone. Here is how to get a refund every time.
Still stuck after this guide? You can get legal advice help online — see pricing, expert credentials and common questions first.
Step 1: Check Thoroughly
Before reporting, check all possible delivery locations. Amazon drivers sometimes leave packages behind planters, under doormats, at side doors, in garages, or with neighbors. Check the delivery photo in the Amazon app for clues about where it was placed. If you live in an apartment, check with the leasing office or mail room. Wait a few hours — Amazon sometimes marks packages as delivered before the driver finishes the route.
Step 2: Report to Amazon
Open the Amazon app or website, go to Your Orders, find the order, and click Problem With Order then Package Did Not Arrive or Package Was Stolen. Amazon will typically offer a refund or free replacement immediately for first-time reports. For Prime members, the process is usually instant. For frequent reports, Amazon may request a police report. The A-to-Z Guarantee protects buyers for purchases up to 2,500 dollars.
Step 3: File a Police Report for High-Value Items
For items over 100 dollars, file a police report. You can usually do this online through your local police department website. While police rarely investigate individual package thefts, the report documents the crime and may be needed for Amazon or your credit card company if they require additional proof. Some police departments use package theft reports to identify patterns and target repeat offenders.
Prevent Future Package Theft
Use Amazon Locker for deliveries — these are free secure pickup locations at Whole Foods, convenience stores, and other locations. Set delivery instructions to place packages in a specific hidden location. Use Amazon Key for in-garage delivery if you have a compatible smart garage door opener. Install a video doorbell like Ring or Nest to record deliveries and deter thieves. Amazon Day lets you consolidate all weekly deliveries to one day so you can be home. For high-value items, require a signature on delivery through the order settings.
