Home/Questions/Tech Support
Common question
Tech Support

Outlook keeps popping up asking for my password every few minutes even though I enter the correct one. It never stops.

HBE
HelpByExperts Research Team
Editorial Research Team
✓ Verified Editorial

The endless password prompt in Outlook is one of the most common and annoying email issues. It is usually caused by cached credentials that have gone stale. First, close Outlook completely. Open Control Panel (not Settings), search for Credential Manager, click Windows Credentials, and look for any entries that mention Outlook, Microsoft, Office, or your email domain. Remove all of them. This forces Outlook to ask for fresh credentials on next launch. Also open Credential Manager, Web Credentials, and remove any Microsoft or Office entries there too. Now reopen Outlook — it will ask for your password one more time. Enter it and make sure you check Remember My Credentials. If the problem persists, the issue is likely related to Modern Authentication. Go to File, Office Account, and update Office to the latest version. Then open the Registry Editor (type regedit in Start), navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity, and create or set a DWORD value called EnableADAL with the value 1. This enables Modern Authentication. Restart Outlook and sign in again.

✎ About this answer
This answer is curated research by the HelpByExperts editorial team, reviewed for accuracy and clarity. For personalized advice in regulated fields (legal, medical, tax, financial), consult a licensed professional in your jurisdiction. To chat with a verified expert, start a session for $1 →
Was this answer helpful?
Be the first to mark this helpful

This answer covers the common case. Tell us what's different about yours and get advice for your exact setup.

Free to start · $1 for the full consultation · Money-back guarantee

Related Questions

My Outlook emails get stuck in the Outbox and never send. I can receive emails fine. This started to...
Answered by HelpByExperts Research Team
My iCloud email stopped syncing with Outlook on my Windows PC. I can still access it through icloud....
Answered by HelpByExperts Research Team
I forgot my Microsoft account password and the reset page says they can't verify my identity. I use ...
Answered by HelpByExperts Research Team
My laptop gets extremely hot and randomly shuts down after about 30 minutes of use. The fan is runni...
Answered by Eric Paul Amora
My WiFi keeps disconnecting every 10-15 minutes on my Windows 11 laptop. My phone stays connected fi...
Answered by HelpByExperts Research Team

Related Tech Support Guides

AirDrop Not Working? Fix It Between iPhone, iPad, and Mac
AirDrop Not Working? Fix It Between iPhone, iPad, and Mac
5 min read
Mac Running Slow? 8 Fixes That Actually Work in 2026
Mac Running Slow? 8 Fixes That Actually Work in 2026
7 min read
Mac Won’t Turn On? Complete Troubleshooting for Every Mac Model
Mac Won’t Turn On? Complete Troubleshooting for Every Mac Model
7 min read
Smart Lock Not Working? How to Get In and Fix It
Smart Lock Not Working? How to Get In and Fix It
5 min read
← All questionsTech Support ServiceBlogContactPrivacy