Home/Questions/Tech Support
G
Gregory
Madison, WI · April 18, 2026
Tech Support

My camera works in other apps but Microsoft Teams shows a black screen or says no camera found during meetings.

HBE
HelpByExperts Research Team
Editorial Research Team
Verified Editorial

Teams camera issues are almost always a permissions or driver conflict. First, check Windows camera permissions: go to Settings, Privacy and Security, Camera, and make sure both Let Apps Access Your Camera and Microsoft Teams are turned on. Next, check if another app is using the camera — close Zoom, Skype, or any other video app that might have the camera locked. In Teams, click your profile picture, Settings, Devices, and check which camera is selected in the Camera dropdown. If multiple cameras are listed such as the built-in camera and an external webcam, try switching between them. If Teams shows a black screen, clear the Teams cache: close Teams completely, press Win+R, type %appdata%\Microsoft\Teams, and delete the Cache, blob_storage, databases, GPUCache, and tmp folders. Restart Teams. If none of this works, update your camera driver in Device Manager: expand Cameras or Imaging Devices, right-click your camera, and Update Driver. As a last resort, uninstall and reinstall Teams — download the latest version from microsoft.com/teams.

👍 83 people found this helpful·Answered April 18, 2026
✎ About this answer
This answer is curated research by the HelpByExperts editorial team, reviewed for accuracy and clarity. For personalized advice in regulated fields (legal, medical, tax, financial), consult a licensed professional in your jurisdiction. To chat with a verified expert, start a session for $3 →
Was this helpful?
83 found this helpful

Need personalized advice? Chat with an expert for $3.

Our verified experts will provide personalized advice for your specific situation.

Average response time: under 2 minutes · Money-back guarantee

Chat with an Expert — $3 →

Related Questions

I opened my Word document and all the formatting is messed up. The fonts changed, spacing is wrong, ...
Answered by HelpByExperts Research Team · 74 helpful
My Bluetooth headphones are paired and connected to my laptop but no sound comes through them. Sound...
Answered by HelpByExperts Research Team · 74 helpful
I connected a second monitor to my laptop with an HDMI cable but Windows doesn't detect it. The moni...
Answered by HelpByExperts Research Team · 77 helpful
My laptop gets extremely hot and randomly shuts down after about 30 minutes of use. The fan is runni...
Answered by Shaun Cain · 92 helpful
My WiFi keeps disconnecting every 10-15 minutes on my Windows 11 laptop. My phone stays connected fi...
Answered by HelpByExperts Research Team · 78 helpful

Related Tech Support Guides

HelpByExperts WiFi troubleshooting guide with router setup tips
WiFi Not Connecting? 8 Fixes That Actually Work
7 min read
HelpByExperts computer speed optimization guide for slow PCs and Macs
Computer Running Slow? 10 Ways to Speed It Up
8 min read
HelpByExperts Windows blue screen of death BSOD troubleshooting guide
Blue Screen of Death (BSOD): Causes and How to Fix It
7 min read
HelpByExperts malware removal and computer virus protection guide
How to Remove a Virus from Your Computer (Complete Guide)
8 min read
← All questionsTech Support ServiceBlogContactPrivacy