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๐Ÿ’ปTech Supportยท 6 min read ยท April 23, 2026

Printer Keeps Going Offline? The Permanent Fix

If your printer goes offline every day and you are tired of fixing it, here is the one-time setup that prevents it forever.

HelpByExperts permanent fix for printer going offline repeatedly
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In this article
1. Why Your Printer Goes Offline Repeatedly2. The Permanent Fix: Assign a Static IP3. Also Fix the Windows Side4. Prevent Sleep Mode Disconnects

Why Your Printer Goes Offline Repeatedly

The number one cause of a printer that repeatedly goes offline is a changing IP address. Every time your router restarts or your printer reconnects to WiFi, the router may assign a different IP address. But Windows still has the old IP saved in the printer driver settings. The result: Windows tries to talk to an IP address that no longer belongs to your printer, and shows it as offline.

The Permanent Fix: Assign a Static IP

This is the one-time fix that stops the problem forever. Print a network configuration page from your printer (usually in Settings, Network, Print Config Page). Note the current IP address, subnet mask, and default gateway. Now log into your router admin panel. Find the DHCP reservation or static lease section. Add a new reservation using your printer MAC address and the IP you want to assign permanently. Save the settings. On the printer, go to Network Settings, TCP/IP, and switch from Automatic/DHCP to Manual/Static. Enter the same IP address, subnet mask, and gateway. Now your printer always has the same address and Windows always knows where to find it.

Also Fix the Windows Side

After setting the static IP, update Windows to use the new fixed address. Open Settings, Printers and Scanners, remove the printer. Then add it back. When adding, if the printer is not found automatically, click The Printer I Want Is Not Listed, then Add a Printer Using TCP/IP Address, and enter the static IP you just configured. Also go to Settings, Printers and Scanners, scroll down and turn OFF Let Windows Manage My Default Printer. This prevents Windows from randomly switching your default printer.

Prevent Sleep Mode Disconnects

Some printers go into deep sleep mode and disconnect from WiFi to save power. In the printer settings, look for Sleep Mode, Auto Off, or Energy Saving and either disable it or extend the timer to several hours. On HP printers, turn off Auto-Off in the HP Smart app. On Epson printers, adjust the sleep timer in the Setup menu. This keeps the printer awake and connected.

Pro Tips

โœ“Write down your printer static IP somewhere visible near the printer
โœ“A DHCP reservation in the router is better than setting a manual IP on the printer alone
โœ“Restart both the printer and router after making IP changes
โœ“If you use multiple computers, each one needs to have the printer added with the correct IP

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